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The Carpet Uno Concierge Process

Luxury flooring, effortlessly delivered. We've refined every step across 1,200+ installations so you can enjoy a flawless transformation — without lifting a finger.

Start With Step 1: Free Consultation

We Handle Everything. You Enjoy the Results.

Most homeowners dread home improvement projects. The endless decisions. The unreliable contractors. The mess, the delays, the surprise charges.

We built the Carpet Uno Concierge Process to eliminate all of that.

From your very first phone call to your final walkthrough, every detail is managed with precision, transparency, and genuine care. We've installed flooring in 1,200+ homes across Marietta and North Atlanta, and we've learned exactly what it takes to deliver a stress-free experience that leaves homeowners not just satisfied — but genuinely amazed.

Here's exactly what to expect when you work with us:

01 We Come to You — Or Welcome You to Our Showroom

Your transformation begins with a complimentary, no-obligation consultation. You choose the setting — your living room or our fully stocked showroom at 1093 Cobb Pkwy SE, Marietta.

We Listen First

Before we show you a single sample, we want to understand you. Your lifestyle. Your design aesthetic. Your budget. Your timeline. The rooms you want to transform and the feeling you want to create.

We Assess Your Space

Our flooring consultant will evaluate your existing floors, check subfloor conditions, take precise measurements, and note any special considerations (transitions, stairs, moisture concerns, etc.).

We Show You the Best Options

Whether in your home or our showroom, you'll explore a curated selection of premium material samples — hardwood, LVP, carpet, tile — and see how each option looks and feels. In-home consultations let you compare samples against your actual lighting, décor, and design palette.

We Educate, Never Pressure

We'll explain the pros and cons of each material for your specific situation. We'll make honest recommendations. And we'll answer every question you have — no matter how detailed. Our team — including Sales Director Moe Osman and Design Consultant Yesenia — are known for their patience, knowledge, and zero-pressure approach.

45–60 minutes

Complimentary ($500 value)

02 Your Detailed Proposal — Delivered Within 48 Hours. Zero Surprises.

Within 48 hours of your consultation, you'll receive a comprehensive, beautifully presented proposal that includes:

Material Recommendations — Curated options based on your style, lifestyle, and budget, with photos and specifications for each.
Exact Pricing — Line-item pricing for materials, labor, removal (if applicable), and any prep work required. The number you see is the number you pay. Period.
Guaranteed Timeline — Specific start date, estimated completion date, and daily work schedule so you can plan accordingly.
Warranty Details — Clear documentation of both manufacturer material warranties and our Carpet Uno Lifetime Craftsmanship Warranty.
Financing Options — Flexible financing available through our partners at Synchrony and GreenSky for qualified buyers.

No hidden fees. No "we'll figure it out later" estimates. No bait-and-switch pricing.

We believe you deserve to make a fully informed decision — and that's exactly what our proposal empowers you to do.

03 Certified Craftsmen. Meticulous Execution. Your Home, Respected.

Installation day is where the magic happens. Here's exactly how we ensure a flawless experience:

Pre-Installation:

We contact you 48 hours before to confirm scheduling and review any last-minute details
We arrive on time — every time — in clearly marked, professional vehicles
We protect your home: shoe covers, drop cloths, corner guards on walls, and plastic sheeting over furniture and doorways

During Installation:

Our certified flooring installers follow manufacturer specifications to the letter — ensuring both quality and warranty compliance
We use advanced dust containment and HEPA filtration systems to keep your air clean
We maintain a clean, organized workspace throughout the day
Your dedicated project manager is available by phone for any questions or updates
We clean up at the end of every workday — no mess left overnight

Our Installation Standards:

Precision-cut seams and transitions
Proper acclimation of all wood and natural materials
Manufacturer-approved adhesives, underlayments, and fastening methods
Quality checkpoints at every stage of the installation
No subcontractors — every installer is a trained, vetted member of the Carpet Uno team

Typical Timeline:

Single room: 1 day
Multiple rooms: 2–3 days
Full home: 3–5 days
Large estates or commercial: 1–2 weeks

04 We Don't Leave Until You're Absolutely Thrilled

When the last plank is placed and the final seam is set, we don't just pack up and leave. We walk every inch of your new floors — with you — to ensure absolute perfection.

Your Final Walkthrough Includes:

🔍 Inch-by-Inch Inspection — We examine every room, every transition, every detail together. We point out features and care instructions as we go.

🧹 Complete Cleanup — All debris, packaging, and dust are removed. Your home is left spotless — often cleaner than when we arrived.

📋 Care & Maintenance Guide — We provide a printed and digital guide with specific care instructions for your flooring type, including recommended cleaning products and maintenance schedules.

🛡️ Warranty Documentation — You receive complete documentation of your manufacturer material warranty and our Carpet Uno Lifetime Craftsmanship Warranty.

✅ Your Satisfaction, Guaranteed — If anything — anything — isn't perfect during the walkthrough, we address it immediately. Not next week. Not "we'll send someone." Right then and there.

And our commitment doesn't end at the walkthrough.

If you ever have a question, concern, or issue with our workmanship — whether it's 6 months or 6 years from now — we're one phone call away. That's the Carpet Uno promise.

The Carpet Uno Promise

Every project. Every client. Every time.

On-time arrival — or we call ahead
Transparent pricing — the quote is the cost
Clean worksite — every single day
Open communication — your calls are always answered
Flawless results — guaranteed for life

We've made this promise 1,200+ times. We've kept it every single time.

"We interviewed three flooring companies. Carpet Uno wasn't the cheapest — but they were the only ones who actually listened to what we wanted. The hardwood they installed in our East Cobb home is absolutely stunning. Worth every penny."

— Jennifer & Mark T., East Cobb

Ready to Experience Effortless Luxury?

Your transformation starts with a simple conversation. Schedule your free in-home consultation today — or visit our Marietta showroom at 1093 Cobb Pkwy SE — and let us show you how easy and enjoyable luxury flooring can be.